This policy explains how Sovereign Facade Engineering Consultants Ltd (“Sovereign”, “we”, “us”, or “our”) collects, uses, and protects personal data you provide through this website, and how we use cookies. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Who we are
Sovereign Facade Engineering Consultants Ltd is a company registered in England and Wales (Company No. 17193274), with its registered office at 7 Snapdragon, 8 Hazel Road, Bristol, BS4 1FZ, United Kingdom. For the purposes of data protection law, we are the data controller for personal data collected through this website.
What information we collect
We collect personal data you provide directly when you make an enquiry through our contact form or by email. This may include:
- Your name
- Your company name
- Your email address
- Your telephone number, if you choose to provide it
- Your project location, if you choose to provide it
- The content of your message and any drawings, specifications, or documents you choose to attach.
We also collect limited technical and usage data through cookies, as described in the Cookies section below. We do not ask for or intentionally collect special category personal data through this website.
How we use your information
We use the personal data you provide solely to respond to and manage your enquiry, to discuss and deliver facade engineering services where you engage us, and to keep records of our business communications. We do not use your details for marketing without your consent, and we do not sell or rent your personal data.
Our lawful basis for processing
Our lawful basis for processing the personal data you submit is our legitimate interests: namely, to respond to your enquiry and to carry on and manage our business. Where you engage us, we also process your data because it is necessary for the performance of a contract with you.
Cookies
This website uses only strictly necessary cookies, which are required for the site to function correctly. These cookies do not track you for marketing or analytics purposes and do not require your consent. We do not currently use advertising or analytics cookies. You can set your browser to refuse or delete cookies, though some parts of the site may not function properly if you do. If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent before any such cookies are set.
- Strictly necessary cookies, which are required for the website to function correctly. These do not require consent and are always active.
- Analytics cookies, specifically Google Analytics, which help us understand how visitors use the site so we can improve it. These are non-essential and are only set if you give your consent.
When you first visit our site you will see a cookie banner allowing you to accept or reject non-essential cookies. We do not set analytics cookies until you have given consent. You can change or withdraw your choice at any time using the cookie settings on the site, or by adjusting your browser settings to refuse or delete cookies. Google Analytics data is processed by Google; for more information see Google’s own privacy resources.
How we store and protect your data
Enquiries submitted through this website are sent to our business email at projects@sovereignfacade.co.uk and are stored securely. We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure, and we restrict access to those who need it to respond to your enquiry or deliver our services.
How long we keep your data
We keep personal data no longer than is necessary. Where an enquiry does not lead to an engagement, we retain it only for a reasonable period to manage related correspondence and then delete it. Where you become a client, we retain relevant records for the duration of our engagement and for the period afterwards required to meet our legal, professional, insurance, and accounting obligations.
Sharing your information
We do not sell your personal data. We share it only where necessary: with trusted service providers who help us operate our business and deliver our services (such as IT, email, and professional advisers), all of whom are required to keep it secure and use it only for the purposes we specify; or where we are required to do so by law. Some of these providers may process data outside the UK; where that happens, we take steps to ensure your data continues to be protected to UK GDPR standards through appropriate safeguards.
Your rights
Under the UK GDPR you have the right to: be informed about how your data is used; access the personal data we hold about you; have inaccurate data corrected; request that your data be erased; restrict or object to our processing of your data; and request the transfer of your data in certain circumstances. To exercise any of these rights, please contact us at projects@sovereignfacade.co.uk.
Complaints
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.